'Unexplained problems' when connecting with Service Optimization

Xoom can encounter sporadic problems connecting to Service Optimization.

Xoom service is installed on the same server as the instance of Service Optimization it manages. For this to work reliably, the server's URI needs to be http://localhost/. Problems may result if this isn't the case. To fix this, perform the following steps:
  1. Terminate Xoom service. In the Windows Task Manager, right-click ZanyAnts.Xoom and choose Stop Service.
  2. Open XoomParams.xml, which is typically located in the Xoom folder: C:\Program Files (x86)\Zany Ants\Xoom .
  3. Find <xm:parameter name="ServerUri">http://servername/</xm:parameter> and change whatever servername you have to localhost. The parameter should now read as: <xm:parameter name="ServerUri">http://localhost/</xm:parameter>.
  4. Save the file.
  5. Restart Xoom service.